Please examine your order immediately for discrepancies. Claims need to be reported to customer service within 15 days of receipt of shipment. Contact us by emailing our head office at [email protected] for a return authorization number (RAN) to start the process of your claim.

Unauthorized returns are refused at the shipper's expense, all items not in their original packaging are subject to 25% restocking fee.

Only regular priced items may be refunded, unfortunately, sale items can not be refunded. 

To process your claim on an invoice, we will require the following information:

• Company Name
• Customer ID #
• Contact Name
• Telephone Number
• Address
• Claim Details
        • Invoice Number
        • Item Number and Quantity
     
To expedite your claim, please include photos of damaged items.

Claims will be processed within 5 - 7 business days.
During peak shipping seasons processing may take up to 15 - 20 days. 

Submit Claim