Please examine your order immediately for discrepancies. Claims need to be reported to customer service within 15 days of receipt of shipment. Contact us by emailing our head office at [email protected] for an authorization number (RAN) to arrange credit.
Unauthorized returns are refused at the shipper's expense, all items not in their original packaging are subject to 25% restocking fee.
Only regular priced items may be refunded, unfortunately, sale items can not be refunded.
To process your claim on an invoice, we will require the following information:
• Company Name
• Customer ID #
• Contact Name
• Telephone Number
• Claim Details
• Invoice Number
• Item Number and Quantity
To expidite your claim, please include photos of damaged items.
Claims will be processed within 5 - 7 business days.