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Claims

Please examine your order immediately for discrepancies. Claims need to be reported to customer service within 15 days of receipt of shipment. Contact us by emailing our head office at [email protected] for an authorization number (RAN) to arrange credit. 

Unauthorized returns are refused at the shipper's expense, all items not in their original packaging  are subject to 25% restocking fee.

Only regular priced items may be refunded, unfortunately, sale items can not be refunded. 

To process your claim on an invoice, we will require the following information:

• Company Name
• Customer ID #
• Contact Name
• Telephone Number
• Address
• Claim Details
        • Invoice Number
        • Item Number and Quantity
     
To expidite your claim, please include photos of damaged items.

Claims will be processed within 5 - 7 business days.