GEM 3 PIECE SET

Claims

Please examine your order immediately for discrepancies. Claims need to be reported to customer service within 15 days of receipt of shipment. Contact us by emailing our head office at [email protected] for a return authorization number (RAN) to start the process of your claim.

Unauthorized returns are refused at the shipper's expense, all items not in their original packaging are subject to 25% restocking fee.

Only regular priced items may be refunded, unfortunately, sale items can not be refunded. 

To process your claim on an invoice, we will require the following information:

• Company Name
• Customer ID #
• Contact Name
• Telephone Number
• Address
• Claim Details
        • Invoice Number
        • Item Number and Quantity
     
To expedite your claim, please include photos of damaged items.

Claims will be processed within 5 - 7 business days.
During peak shipping seasons processing may take up to 15 - 20 days.