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Frequently Asked Questions

Do you sell directly to the public?
No, we are a wholesale company that deals with retailers only.
Opening orders at Harman are $500 for new customers, reorders, and individual shipments thereafter $300. Each product has a minimum quantity to order in and pack sizes may not be broken. 

What are your minimums for placing orders?
Opening orders at Harman are $500 for new customers, reorders, and individual shipments thereafter $300. Each product has a minimum quantity to order in and pack sizes may not be broken. 

How do I obtain a catalogue/pricelist?
Please locate a sales rep for your area in the Contact us section of our website and request a catalogue and pricelist through them.

What currency is your pricelist in?
Harman has separate USD and CAD price lists, taxes excluded, and are new wholesale to trade only. Please request the correct list for your location.

What does MOQ mean?
MOQ means "minimum order quantity". When ordering note that the minimum packs cannot be divided.

Sizes and colours
Sizes and colors may vary due to production alterations. All sizes in our catalogs are listed in inches. 
Textiles: Length x Width
Hard Goods: Width x Depth x Length

How do I place an order?
Please locate our sales rep for your area in the Contact Us section of our website and place your order directly through them.

May I order online?
Yes! Log in or register for an account at www.harmaninc.com or www.shopzio.com and click on the register tab. Wholesale only. 

Payment options?
Credit card payments are accepted (Visa, Mastercard) we will charge the card at the time of shipment for the total amount of goods shipped plus freight and any applicable taxes.

Do you offer terms?
Contact customer service to discuss credit privileges. Term accounts paying with Visa or Mastercard will be subject to a surcharge of 3%

What is your back-order policy?
Back orders ship automatically and without notification within 90 days of the original shipment. If a backorder has been held over 90 days from the original shipment or is valued under $50, Harman reserves the right to cancel shipment.

Online Promotions?
Yes! register for an account and you will be put on our mailing list to receive seasonal offers and discounts to shop online throughout the year. These promotions apply to orders and placed on our website only.

Do you offer discounts?
Yes! Speak to your sales representative or call customer service.

What is your freight policy?
All orders are shipped freight prepaid FOB our warehouse in Mississauga, ON. or Buffalo, NY. The cost of freight is added to your invoice. Harman reserves the right to ship via choice of carrier unless otherwise specified. 

• Bulky and oversized items are subject to DIM weight charges. Additional freight charges will apply.

How long will my order take?
Orders ship between 1 - 2 weeks after processing. Please be aware that shipments may take up to 4 weeks after trade show seasons.

Quality?
Since Harman textiles are hand woven slight irregularities with the weave and color are not considered flaws, no returns will be accepted for this reason.

How to care for your vinyl placemats?
• Wash with warm water and dish soap by hand if required
• Do not wash in washing machine or tumble dry or iron
• Not dishwasher safe
• Do not leave placemats on surfaces for extended periods of time

Wil cotton textile items shrink after washing?
As long as care instructions are followed, shrinkage will vary between 6 - 8%. 

Returns and Damages
Please examine your order immediately for discrepancies. Claims need to be reported to customer service within 15 days of receipt of shipment. To submit a claim please click here.

All returns are required to have a return authorization number (RAN) and must be received in their original packaging. RAN numbers may be obtained by calling customer service at 800.363.7608

Unauthorized returns will be refused at the shipper's expense, all items not in their original packaging will be charged a 25% restocking fee. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

How to care for your products

Vinyl Floor Mat

Apron

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• Do not place in washing machine
• Hand wash with mild soap and water if desired
• Dry flat

• Wash colors seperately

Coir Floor Mat

Drying Mats

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• Scrape off debris with a non-abrisive tool.

• Use a stiff-bristle brush and water to clean off any
   remaining dirt.
• Lay flat to dry.

• Wash dark colors seperately
• Do not use fabric conditioner or dryer sheets

Tablecloths

Oven Mitts

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• Wash colors seperately
• Avoid using fabric softener

• Hang to dry

Fabric Napkins

Tea Towel

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• Wash dark colors seperately

• Wash dark colors seperately
• Do not use chlorine bleach

Table Runners

Vinyl Placemat

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• Wash dark colors seperately
• Dry Flat

• Wash with warm water and dish soap if needed
• Do not wash in washing machine, tumble dry or iron

Fabric Placemats

Bath Mat

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• Wash dark colors seperately
• Dry Flat

• Wash colors seperately
• Avoid using fabric softener

Cushion Cover

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• Use a mild detergent
• Rinse thoroughly

• Do not store in direct sunlight

Size and Seating Guide:

Table Shape

Tablecloth Size

Fits Table Size

Seating

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52 x 70"
60 x 90"
60 x 120"

28 x 46" to 40 x 54"
36 x 60" to 48 x 72"
36 x 94" to 48 x 104"

4 - 6
6 - 8
10 - 12

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70"

44 x 60"

4 - 6